Customer Service Advisor – HSBC Global Services Limited | Leeds (Hybrid)
Are you looking for a dynamic role that challenges your technical and problem-solving skills? HSBC Global Services Limited is seeking a Customer Service Advisor in Leeds to join their hybrid team. This role offers the opportunity to use your technical ability to manage multiple systems, process a variety of transactions quickly, and maintain a high level of accuracy.
As a Customer Service Advisor, you’ll be responsible for educating customers on HSBC products and digital banking platforms, helping them make informed decisions while providing excellent support. With a keen eye for detail and a problem-solving mindset, you’ll play an essential part in delivering top-tier service.
Apply today to start your career with a globally recognized brand that values innovation and customer service excellence!
About HSBC
HSBC UK is committed to opening up a world of opportunity by supporting the financial health of individuals, businesses, and communities across the UK—both now and in the future.
Headquartered in Birmingham, HSBC UK serves over 15 million active customers with the support of 23,900 colleagues. The bank provides retail banking and wealth management services to personal and private banking customers under its three brands: HSBC UK (including Private Banking), first direct, and M&S Financial Services plc.
HSBC UK partners with businesses ranging from small and medium-sized enterprises (SMEs) to large corporations, helping them grow, expand internationally, and transition toward sustainability.
Position: Customer Service Advisor
Salary: from £24,000
Job Type: Full Time
About the Role
Leeds with Hybrid working
Salary: from £24,000 + excellent benefits
Hours: 35 hours per week.
If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.
As well as a salary starting from £24,000 for a 35-hour week, we offer an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK; we are unable to offer sponsorship for this role.
Main Duties
* Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
* Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
* Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
* Be a problem solver with excellent attention to detail.
* Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.
Although previous Customer Service experience is essential, you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme. This covers 12 weeks to get you up-to-speed with your role and our systems and products. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office, and we ask that you do not take any holidays during this time. You must also be able to commit to the role for a minimum of 12 months.
Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time. Flexibility is required as these are key hours when our customers need us the most.
We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. Please note, our contact centre team will be based in Leeds LS98 1FD, so please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
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