Overview
This job holder will be responsible for sales administration and other office-based tasks, including the smooth running of all incoming/outgoing deliveries and providing support to the MD compiling quotes.
Responsibilities
1. Ensure all authorised orders are processed on a timely basis, making sure a PO is raised for any items which need ordered.
2. Liaise with suppliers to agree delivery dates for orders.
3. Highlight any issues with the supplier and agree solutions e.g. damaged goods, non-delivery of ordered items, delays in receiving orders.
4. Manage all outgoing deliveries to our customers, ensuring these are completed on a timely basis.
5. Keep all customers updated on the delivery of their goods.
6. Effectively address any concerns highlighted by customers.
7. Ensure all the team have completed all necessary training required to fulfil their job roles.
8. Liaise with MD as and when required to complete quotes/orders.
9. Ensure all enquiries received in the sales and info. inboxes are allocated to the relevant team member on the date of receipt and follow up within 2 days to ensure a response has been issued.
10. Answer the phone and ensure calls are transferred to the appropriate person within the sales team.
11. Conduct outbound calls to offer our services to new customers.
12. Issue all invoices within 2 working days of customer receipt of goods.
13. Use software system to record deliveries, including overtime for fitters.
14. Process wages for fitters monthly.
Requirements
1. Proven experience in sales administration or a similar role is preferred.
2. Strong computer literacy, particularly with Microsoft Outlook and other office software.
3. Excellent time management skills with the ability to prioritise tasks effectively.
4. Proficient in English, both written and verbal, with strong communication skills.
5. A customer-focused mindset with a commitment to delivering outstanding service.
6. Ability to work collaboratively within a team environment while also being self-motivated.
If you are looking for an opportunity to contribute to a thriving sales team while developing your career, we encourage you to apply for this exciting position as a Sales Administrator.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Company pension
* Employee discount
* Employee mentoring programme
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work Location: In person
Expected start date: 06/01/2025
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