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About The Role
Bracken House - Dementia Specialised Care Home - Deputy Care Manager
As the Deputy Care Manager, you will have responsibility for supporting the management of the care home and the team. Alongside the registered branch manager, you will ensure that Bracken House operates effectively and safely while delivering the very best care and support.
The care home supports 30 full-time residents with a diagnosis of Dementia. In addition, we also support up to 4 respite residents at any given time.
Alongside the registered manager, you will be accountable for key performance indicators relating to the quality, compliance, and viability of our services. Develop a culture of strong customer focus that demonstrates a personalized approach to individual needs and aspirations. Deliver services within the budget set, providing strong financial performance that enables Nexxus to achieve commercial and social objectives.
About You
Qualities we are looking for:
* Experience of supervising and managing services to high standards, with evidence of excellent levels of customer and regulatory satisfaction.
* Must hold a professional Social or Health care qualification equivalent to a minimum of QCF 3, with a willingness to work towards level 5.
* Understanding of regulatory best practice direction in health and social care delivery.
* Experience in enabling busy operations teams to deliver new business, growth, and customer service excellence.
* Leads from the front and acts as a role model for professional standards and customer care.
* Flexible and adaptable to the needs of customers and the business.
What we need from you:
* Commitment to complete mandatory training as part of Nexxus care's onboarding.
* Completion of a full enhanced DBS for adult services.
* Commitment to promote a positive image of Nexxus at all times.
About Us
Nexxus care is a unique company, wholly owned by Staffordshire County Council, that aims to deliver the highest quality care across Staffordshire.
Our vision is to provide quality, cost-effective, and innovative care through a highly motivated and professional team, enabling citizens to enjoy healthier, more fulfilled lives.
Our values:
* We are ambitious, courageous, and empowering.
* We support and enable our staff to make things better.
* We are open to doing things differently and will make best use of new technologies.
* We are bold and willing to take difficult decisions in a commercial operating context.
* We will make a contribution to tackling climate change.
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