The Role: Sales Consultant
This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximizing sales opportunities, providing excellent customer service, and supporting the team to achieve high performance standards.
Sales:
* Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
* Convert Leads: Effectively turn potential customers into paying customers.
* Upsell Services: Promote additional services like enhanced liability coverage to customers.
* Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.
Customer Service:
* Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
* Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in-person, email, phone).
* Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
* Follow Up: Diligently handle customer enquiries and follow up as needed.
* Professionalism: Maintain a calm and professional demeanor with all customers.
* Company Vehicle Operation: Drive and operate company vehicles responsibly and in line with company policy (if applicable).
Marketing & Competitor Awareness: Stay informed about competitor activities.
Health, Safety & Maintenance: Conduct daily safety checks, adhere to emergency procedures, report maintenance needs, maintain store cleanliness, and perform regular maintenance checks.
Key Responsibilities:
* Security: Monitor store security via systems and visual checks, prevent storage of prohibited items, understand emergency procedures, conduct fire alarm/emergency lighting tests, and oversee store activity outside working hours when needed.
* Administration: Complete store administration tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records, and generate financial/marketing reports.
* Team Management: Organize work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations, and ensure adherence to dress code and working hours policies.
* General: Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager, and ensure respectful treatment of colleagues and compliance with data protection regulations.
Your Skillset:
You must have experience at this level in retail/sales or customer service/customer care. Telesales experience would be a significant advantage. In addition, you will be:
* Self-motivated, self-starting, and hard-working.
* Competent with MS Office.
* Strong communication and interpersonal skills.
* Bright, positive, and enthusiastic.
What's In It For You...
* Base salary of £27.5K & OTE £32K.
* 25 holiday days + bank holidays, including bonus days.
* Birthday day off.
* Perkbox employee perk platform.
* Medicash health plan.
* Monthly performance bonuses and commissions.
* Champion of the month bonuses.
* Champion of the year bonuses.
* Team night outs.
* Pension up to 3% contributions.
* Christmas and New Year’s shutdown (taken from holiday entitlement).
* Career development.
* Cycle to work scheme.
* Advanced paternity pay.
* Free EV charging at work.
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Additional pay:
* Bonus scheme.
Benefits:
* Company events.
* Company pension.
Schedule:
* Weekend availability.
Experience:
* Sales: 1 year (required).
* Customer service: 1 year (required).
Work Location: In person
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