In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements:
* Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
* One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
* Ability to make decisions based on sound judgment regarding rules and regulations.
* Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
* Satisfactory completion of Gaming Board/Commission approved dealer school.
* Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
* Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
* Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
* Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
* Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
* Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Hotels and Motels
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