Halliwell Jones Warrington is looking for a Workshop Controller. Your role The position is located at our Warrington Centre, a fantastic modern facility that includes aftersales, a bodyshop, and BMW and MINI Sales. Your Responsibilities: To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability. Manage workshop activity relating to BMW Technical issues and systems and overall productivity. Your profile Possess a track record of high achievement within the aftersales/service arena. Able to fully exploit all opportunities available. Ability to work alongside a strong company management team is essential. Possess good judgement and ability to act with discretion, diplomacy and tact. Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area. Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service. A commitment to maintain standards of performance of the service team through effective coaching and performance management. An enthusiastic, dynamic and team orientated personality that offers help and support to others. Willingness to learn and develop and keep up-to-date with complex/ technical/product information. Ability to work weekends and bank holidays. Thorough knowledge of computer applications (MS Office, Drive). Rewards 22 days holiday plus bank holidays AND your birthday off We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules. Family-run business and friendly culture Specialist training with BMW UK BMW accreditation Ongoing development and achievable career path State of the art facility and working environment Life Assurance Scheme