The Role EAL Onsite Engineer
As the EAL Onsite Engineer, your primary role will be to support, at least one of our Flagship customers and their Network Environment. You will be operating on site and dealing with key stakeholders face to face whilst also reporting back to the CAE NOC and ensuring that common practices are upheld, and processes followed.
This role requires strong skills across routing, switching, and security, ideally within service provider technology experience.
**Role is based on site in Edinburgh**
What you will be doing?
Technical Responsibilities
* Excellent ticket handling skills with the ability to work across multiple ITSM platforms and ensure both are updated throughout the ticket lifecycle.
* Follow and execute best practice for incident, problem, event, service and change request management as outlined in the CAE Standard Operating Procedure (SOP)
* Commitment to improve professional and technical knowledge.
* Development of Internal systems and process to improve the support operations.
* Undertake personal accreditations as required by the company as part of an agreed training plan.
* Participation in an on-call rota for escalation from level 1/2 NOC
* Commitment to developing technical knowledge of NOC level 1/2
You will need to be highly organised, disciplined ...