Leasehold Coordinator North East - Hybrid Permanent, Full time (37.5 hours per week) Salary £26,400 to £31,000 per annum pro rata depending on skills and experience plus great benefits including Health cash plan Home a place where you belong Are you a dynamic, customer focused housing specialist looking for a new challenge in an exciting organisation? Were looking for a Leasehold Coordinator committed to delivering a consistent and professional leasehold service aligned with legislation, Home Group policy and our Customer Promise. A key partner to our Operations, youll collaborate with various teams including Maintenance, Sales, Development and Legal and manage various home ownership tenures including Right to Buy, Retirement, Shared Ownership and more Typical day as a Leasehold Coordinator Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services. Manage leasehold funds meticulously, ensuring service charges are calculated accurately, in line with statutory requirements and our policies. Be on the move to engage stakeholders, attending regional and customer involvement meetings, enriching our community connections. Serve as the go-to expert for complex lease and account queries, facilitating seamless collaboration between legal, sales, maintenance, and development teams. Champion the leasehold services within Home Group, influencing decisions and fostering cross-departmental collaboration to enhance operational effectiveness. Return home each day with the fulfilment that comes from making a real difference in our customers lives, thanks to your commitment and passion. Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for a top 10 Great Place to Work Employer You bring Either an accountancy qualification (AAT) or membership in the Institute of Residential Property Managers (IRPM), or the drive to achieve one, showcasing your commitment to professional development. A wealth of experience dealing with complex legal issues, underpinned by a thorough understanding of relevant legislation and best practices, ensuring our services remain top-notch. Exceptional customer service skills, equipped to handle challenging situations with professionalism and grace. A background in a leasehold/service charge environment, demonstrating your ability to engage effectively with leasehold customers and understand their needs. Strong organisational and communication skills, enabling you to build robust stakeholder relationships and manage your tasks efficiently. Expertise in service charge management, backed by solid numeracy and financial data analysis skills, ensuring transparency and accountability in customer dealings. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.?This remains under regular review. Our team Our Leasehold Manager is Laura, who has lots of experience in leasehold property management. When shes not at work Laura likes to spend time walking her 2 Boxer dogs She is passionate about customer service, developing colleagues and truly having homeowners at the heart of our operation. But we dont do this alone, collaboration across all departments within Home Group. Youll feel at home based at our Head Office in Newcastle as the team love going out for lunch, or sometimes we even have a bit of a buffet in the office to catch up. Job details Were a flexible organisation, youll manage your own diary, so if you need to nip out to walk the dog or do the school run, were ok with that This is a hybrid role, were based at our amazing building in central Newcastle and youll spend 2 days in the office and 3 days working at home. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best.Together we make Home Group a great place to work Whats in it for you? 34 days leave (includes bank hols and a me day to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. Were Investors in People Platinum employer, a Great Place to Work and 10^thBest place in the UK for Wellbeing We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us Generous pension scheme with life insurance of 3x salary. Exploreour benefits in detail on our website. Find out more Click APPLY NOW to see our Leasehold Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at ? ADZN1_UKTJ