Looking for an opportunity within a business that offers a genuine 'people first' culture?
Here at Chubb Fire & Security, we have an opportunity for a Customer Service Professional to join our Blackburn (BB1 2PR) based Team as Global Accounts Customer Service Support on a full-time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Systems (part of Chubb Fire & Security) is one of the market leaders in the supply of advanced techniques for the worldwide market - we have been protecting people and assets for more than 200 years. Within our Systems Division, our expertise comes from creating bespoke / highly specialist security solutions for our clients across a multitude of sectors for a prestigious range of organisations.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY & Benefits
Salary: Up to £30K per annum (depending on experience)
* 25 days holiday, plus bank holidays
* Online GP Appointments
* Free Onsite Parking
* Cycle to Work Scheme
* Employee Referral Scheme (£1000)
* Company Pension Scheme
* Life Assurance (4 x Basic Salary)
* Free Mortgage Advice
* A Central Benefits Platform offering a wide variety of discounts
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
What You'll Be Doing As Global Accounts Customer Service Support
The main goal of this role is to provide exceptional support to our global accounts customers, ensuring their inquiries and issues are addressed promptly and professionally.
Key Responsibilities include:
* Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
* Oversee customer account management, including quotations and support. Maintain and update customer accounts, ensuring accuracy and completeness of information.
* Facilitate incident response by coordinating with engineers to resolve issues promptly and efficiently and manage all associated paperwork.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives within SLA.
* Assist in preparing monthly and quarterly reports on account status and financials.
* Schedule maintenance visits for all locations liaising with all stakeholders.
* Raise quotes, orders, and invoices for all works to meet the client's requirements.
* Manage invoicing for customers and third parties ensuring accuracy and attention to detail.
Working Hours
37.5 hours per week | Mon to Fri 9.00am-5.00pm | Mon-Fri Office Based and Fridays Working from home. During your initial training period, this role will be fully office based.
What We Would Like You To Bring:
This role requires strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.
You will:
* Be a natural communicator, with an ability to build rapport with our customers and your colleagues.
* Be solution-focused - striving to understand and resolve potential issues whilst working to SLA's/Deadlines.
* Have solid IT literacy - including strong, demonstrable Excel skills, as you will be responsible for producing reports.
* Be able to prioritise workloads & multitask effectively.
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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