Job Description
IT Support Analyst - London - to £30K + benefits - on-site 4 days per week
Our client is seeking an IT Support Analyst to join their dynamic Workplace IT Team. Based in their Central London offices, you will play a key role as part of a small team of skilled technical support analysts in supporting and maintaining the IT infrastructure and helping end-users work seamlessly. You will provide front-line IT support - delivering exceptional support and technical solutions for end-user issues, helping employees resolve hardware and software challenges efficiently.
Key Responsibilities:
Handle support requests and ensure timely issue resolution
Update and maintain service documentation
Provide 1st/2nd line technical support and solutions to users across all business functions
Collaborate with senior staff to troubleshoot complex issues
Assist with on-site support and equipment installations as needed
Skills & Experience
* 1st/2nd line IT support experience, gained in a corporate service desk environment, ideally within the retail sector
* Ability to meet deadlines in a fast-paced support desk environment
* Capable of building strong relationships with end-users and understanding their needs
* Windows Server Administration and Active Directory
* Office 365 administration
* Infrastructure monitoring tools
* Multi-factor authentication
* Windows 10/11 and Mac OS X 12+
* Apple mobile technologies and MDM solutions
Please apply with CV to be considered. You must be happy to be office based 4 days per week and be part of an on-call rota.
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