We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in Nevill Hall Hospital.
The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient-focused approach for the service.
The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one-call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPIs are met.
Main duties of the job
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such, help and assistance are never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role; however, all other training can be provided in-house. Previous WelshPAS and CWS experience would be advantageous. The successful candidates will become valued members of the team and have the opportunity to develop themselves professionally within the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is fixed term for 8 months due to meeting the needs of the service.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support, and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience
* Working in a busy office environment
* Data inputting
* Call Centre Experience
* Customer Service experience
* Previous clerical experience or similar
Qualifications
* Good Standard of education
* Computer Literate
* Business administration level 2 NVQ
* Knowledge of Administration Processes
Skills
* Ability to meet deadlines
* Polite and professional telephone manner
* Ability to work well under pressure
* Ability to prioritise workload and achieve targets within given deadlines
* Ability to work flexibly either as part of a team or using one's own initiative
Knowledge
* Able to follow instructions
* Understanding of team working ethos
* Numerate and Literate
* Ability to speak Welsh
Personal Attributes
* Ability to work under pressure
* Willingness to work under direction but also a self-starter
* Demonstrate a commitment to achieving high-quality standards
* Flexible to the needs of the service
* Accurate and methodical
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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