Job Description
Role Title: Team Leader
Service Area: Recovery at Home – Single Point of Access
Role Profile: PC3
Responsible to: Service Manager / Business Manager
Purpose of Role:
To assess and manage referrals/contacts with a degree of complexity and risk, coordinating resources (including staff deployment) to support the wellbeing of customers. This includes supporting the Customer Connect Team, managing referrals, and liaising with Health and Social Care professionals.
Key Tasks and Responsibilities:
1. Support the call handling function, taking Social Care referrals electronically in Liquid Logic (or on paper forms during business continuity).
2. Provide support and guidance to care navigator colleagues in triaging referrals and contacts.
3. Ensure compliance with company statutory and non-statutory responsibilities, maintaining high standards via quality audits and performance reports.
4. Attend case conferences and MDTs to progress decision making and triage referrals.
5. Collaborate with professionals to ensure customer health, safety, and comfort, maximizing recovery and independence.
6. Support recruitment, mentorship, and coaching for new and existing colleagues.
7. Provide service induction, training, and ongoing supervision to all staff.
8. Ensure compliance with health, safety, and social care standards.
9. Promote partnership working and maintain professional relationships with Health and Social Care professionals and the public.
10. Organize and delegate tasks to ensure timely handling of referrals and contacts.
11. Utilize IT systems for referral triage and complete daily reports.
12. Support colleagues in managing customer demographics and ensure high-quality referrals.
13. Gather and monitor information during triage, providing feedback for improvements.
14. Organize and manage customer referrals to appropriate services.
15. Prepare and present statutory and non-statutory reports.
16. Coordinate team and service recording, ensuring accuracy and confidentiality.
17. Support the Service Manager in colleague management and development.
18. Respond to business continuity situations appropriately.
Other Duties:
* Commitment to continuous improvement.
* Promote a positive organizational culture reflecting the Company’s values.
* Adhere to the Company’s Equal Opportunities Policy and Code of Conduct.
* Comply with Health and Safety regulations and data protection principles.
* Respect privacy in managing Company records and information.
Job Types: Full-time, Part-time, Permanent
Pay: £30,060.00 - £32,654.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Employee discount
* Flexitime
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: 272608
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