Are you experienced in using Business Relationship Management skills to drive improvements in delivery of projects, products and services?
Do you enjoy networking, building relationships, engaging, challenging, communicating and influencing stakeholders at all levels?
If so, this role in DWP Digital may be perfect for you!
We require Senior Business Relationship Managers (BRMs) to understand stakeholder, user, customer, supplier and partner needs through continual engagement, transparency and building good relationships.
You will maintain a high degree of visibility within the business through the attendance at business meetings and appropriate management forums, and provide communications / information for all related digital and technology activities.
For this role, it would be helpful to have one of the following:
* ITIL 4 Foundation certification
* ITIL BRM certification
We need experienced Senior Business Relationship Managers to join our teams in 2 directorates; Digital Payments and Data & Analytics:
Senior Business Relationship Manager role - Digital Payments
Payments are core to DWP. We are the biggest payer in the UK, serving 22m citizens and making circa £277bn in payments annually we generate one third of the UK’s Bankers’ Automated Clearing System (BACS) traffic. We deliver money on time and in the form that best works for our citizens so that they can use it to help address their specific needs.
Responsible for managing the Digital Payment Services demand and liaising with stakeholders throughout the process from a request being raised through to delivery, the successful candidate will provide demand and opportunity information, with a keen focus on identifying improvements and driving more effective and efficient technologies. You will maintain a high degree of visibility within the business through the attendance at business meetings and appropriate management forums, and provide communications / information for all related digital and technology activities.
Senior Business Relationship Manager role - Data & Analytics
As part DWP’s data transformation, the Data Strategy adopts a Hub and Spoke model to provide a comprehensive framework. This model embraces collaboration and efficient information flow across DWP. These two components shape how we handle data across the organisation.
The Data & Analytics Business Relationship Manager team sits within the Chief Data Office and are at the heart of the implementation of the Data Strategy, providing a strategic interface between the Data Hub and our business Spokes in using data to deliver citizen services.
You will operate as a strategic business partner who shares ownership for both business strategy and business value results. You will own stakeholder relationships and serves as a single point of focus, working to converge Digital Technology and one or more lines of business or value streams.
Senior Business Relationship Managers will also act as the liaison between Digital and service users within the department understand the operations and developmental needs of the line of business. They assist with the oversight and prioritisation of IT and Digital projects and act as the first point of contact for the line of business.
They are a trusted partner in representing the internal customer’s digital and technology needs within the Department, ensuring strategic demands, such as the spending review and services strategy commitments are met and communicated to the appropriate IT functions. They make a positive impact on the business through reduction of costs arising from service issues, increased efficiency and improved communication through better understanding of users’ needs and championing departmental commitment to continuous improvement.
In this role, you will provide support to a Senior Business Relationship Manager (BRM), building long-term business relationships to develop an understanding of your stakeholder strategic roadmaps and business needs and translating these in requirements to influence, innovate, and shaping strategic direction. Working with stakeholders to promote products and services, signpost to subject matter experts, facilitate conversations and forums to remove blockers, manage expectations and ensure value driven priority steers funding bids and investment to deliver future business benefits.
Communication and network building is key to the success of the role. BRMs are empowered to engage at all levels. Building rapport and having the ability to challenge senior stakeholders is essential.
You will also need to provide essential administrative support to the wider team, through project management tools, as well as building on your experience in understanding stakeholder, user, customer, supplier and partner needs through continual engagement alongside a more experienced lead. Building on existing trusted partnerships to lead and share information on engagements with the wider team and senior stakeholders.
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