Responsible for:The post holder will have no direct reports, but will be expected to perform all the key responsibilities described with some supervision and for presenting themselves and their work effectively.
Basic function
The main objective of this role is to support retail supervisor to achieve shop targets bymovement and replenishment of stock between our donation points and multi-channel retail outlets. The successful applicant will also be required to work in one of our stores or other retail outlets in a sales capacity to meet the needs of the business. Our Retail portfolio currently includes three shops located in Hackney, market and pop up stalls and events, and our online channels. More shops may be acquired in the future. Collecting donations from local home owners or corporates may also be part of our future plans. The post holder will also be responsible for packing and dispatching by mail all online orders.
The Stock & Retail Supervisor will be a key holder, working 4 days out of 7 days, and is required to have a clean manual driving licence. It is important to note that the nature of the work will require a lot heavy lifting.
Organisational context
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity who retain an interest in the oversight of the Hospice. The Hospice is working to achieve Vision 2024, which has five key strands: patients, enterprise, estates, funding and fundraising, and human resources. The Hospice seeks to be an outstanding provider of palliative and end of life care. Each employee is critical to delivering and maintain those standards in accordance with the Hospice’s core values.
Discretion to act
The post holder will make day-to-day decisions under the direction of the Retail Manager, and in line with Hospice and Retail processes and procedures.
Scale and impact
The post holder will not be responsible for any direct reports and will not have any budget responsibility. However, they are expected to have an understanding of the sales target for each outlet and work towards achieving them with support from the Retail Manager.
Key accountabilities
* Stock control and movement
* Responsible for collecting goods from Hospice donation points in coordination with our volunteer sorters
* Assess and sort stock to meet the demographics of each retail outlet in coordination with volunteer sorters and retail staff
* Responsible for the movement of stock, including delivering it between all retail outlets, in line with Hospice stock rotation processes
* Replenish stock in all retail outlets as requested by the retail lead in each to ensure that stock levels remain high
* Responsible for bar coding donations to ensure each item is correctly tagged to the right department
* Train staff and volunteers in the bar coding process
* Responsible for packing and dispatching online orders, in coordination with the Retail Marketing team and volunteers
* In the future, take responsibility for arranging stock collections from local homeowners or corporate donors
* Arrange the sale and collection of unsold goods with the rag merchant, securing the best possible price
* Retail sales
* Responsible as a key holder for opening and closing one of our shops, ensuring that it is open for business at the specified opening hours
* Supervise shifts in our retail outlets in a sales capacity
* Supervise, support, coach and develop a team of volunteers
* Contribute to the training of new volunteers, as well as conducting refresher training as needed
* Supervise and contribute to the delivery of the tasks listed in the daily job list including cleaning, stock replenishment and sorting of donations
* Ensure that a great experience is delivered to customers by all staff and volunteers
* Manage customer queries or complaints quickly and to their satisfaction, elevating any issues to the Retail Manager if necessary
* Responsible for reporting any concerns relating to staff, maintenance or safety to the Retail Manager
* Lead by example by providing a positive working environment for volunteers
2.10 Develop accurate end of day figure sheets and any other financial or other reports required by the Retail Manager
* Bank daily takings in line with Hospice policies and procedures
* Health and safety
* Day-to-day responsibility for ensuring that the shop and stock management processes are followed in line with health and safety guidelines
* Take personal responsibility for always following lifting and handling procedures, ensuring that training and refresher training is always kept up-to-date
* Train volunteers how to safely sorting and handle donated goods from containers, in line with health and safety and lifting and handling procedures
* Communications and coordination
* Train volunteers on stock guidelines, and how to adhere to them
4.1Communicate effectively between volunteers, Retail Supervisors and the Retail Manager to ensure that all stock needs are met
* Write handover notes relating to stock for the next Supervisor on shift
* Build a good rapport with local people to encourage a strong sense of community
* Engage in supervision to support your personal and professional development.
5.1Identify your own learning and development needs in order to meet the key requirements of the post.
5.2Take responsibility for linking your own development needs with the Hospice appraisal and objective setting process.
5.3Take responsibility for your own continuing development by undertaking specific areas of work/projects to develop new skills.
5.4Take responsibility for your own professional development, including keeping up-to-date with relevant professional and other developments in HR at local and national levels
6. Equality, diversity and inclusion
6.1 Comply with and promote St Joseph’s Hospice Equal Opportunity Policy and avoid any behaviour, which discriminates against colleagues, potential employees, patients/clients or their families on the grounds of sex, marital status, race, age, belief, colour, nationality, ethnic or national origins, religion, disability, creed, class, gender, sexual orientation.
* Mission & core values
7.1All Hospice staff are expected to work in line with St Joseph’s Mission & Core Values as these precepts act as a value base which directly influence how all work activities are undertaken. The ethos of the Hospice should be apparent in the behaviours and attitudes of all employees as the work they undertake, whether it is direct or indirect, care is ultimately for the benefit of patients. The Mission and Core Values are an integral part of all job descriptions, the probationary period and performance and development reviews.
* Environment and sustainability
8.1 Comply with and promote the Hospice’s environmental policies, which stem from our core values. Promote environmentally sustainable practice and development and avoid any behaviour, which undermines environmentally sustainable practice and development throughout the Hospice services and departments.
* Health, safety and welfare
9.1 Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work Act, taking appropriate action in the event of an accident to patients, staff, self or any other person in the work area.
St Joseph’s Hospice operates a no smoking policy.
This job expires on 01st September 2024
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