Summary
This is an exciting apprenticeship opportunity to train as a Restaurant Manager in Bilocca, Hull College’s student-led training restaurant. As an apprentice, you will learn and develop skills in restaurant operations, customer service, and leadership.
Wage
£12,313.60 a year
Training course
Team leader (level 3)
Hours
Monday - Friday 09:00 - 17:00 (with the possibility of late shifts occasionally). Exact shifts to be confirmed.
37 hours a week
Possible start date
Tuesday 4 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Work alongside the Restaurant Manager to develop knowledge of restaurant operations, including bookings, stock control, and customer management
* Gain skills in front-of-house service, including table setting, beverage service, and dealing with customer queries professionally
* Support and mentor student staff in developing their front-of-house skills under the guidance of the Restaurant Manager
* Assist with cash handling, sales recording, and reporting to learn the financial aspects of restaurant management
* Support health, safety, and hygiene compliance across all front-of-house operations
* Maintain accurate records of bookings, customer feedback, and stock levels
* Assist with and contribute to marketing initiatives for the restaurant, such as promoting themed nights and events
Where you’ll work
Bilocca Restaurant, Queens Gardens Site
Wilberforce Drive
Hull
HU1 3DG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HULL COLLEGE
Your training course
Team leader (level 3)
Equal to A level
Course contents
* Use resources to implement operational and team plans.
* Use tools to organise, prioritise and allocate daily and weekly work activities.
* Able to collate and interpret data and information and create reports.
* Identify and support the development of the team through informal coaching and continuous professional development.
* Use information and problem-solving techniques to provide solutions and influence the decision-making process.
* Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
* Review work processes to identify opportunities to improve performance and for continuous improvement.
* Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
* Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
* Manage others through change by identifying challenges and the activities to resolve them.
* Interpret organisational strategy and communicate how this impacts others.
* Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
* Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
* Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
* Manage and maintain relationships with a diverse workforce and stakeholders.
* Negotiate with and challenge stakeholders to manage change and reduce conflict.
* Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
* Identify future changes in the sector such as technology advances that may impact their organisation.
* Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
* Use resources to implement operational and team plans.
* Use tools to organise, prioritise and allocate daily and weekly work activities.
* Able to collate and interpret data and information and create reports.
* Identify and support the development of the team through informal coaching and continuous professional development.
* Use information and problem-solving techniques to provide solutions and influence the decision-making process.
* Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
* Review work processes to identify opportunities to improve performance and for continuous improvement.
* Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
* Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
* Manage others through change by identifying challenges and the activities to resolve them.
* Interpret organisational strategy and communicate how this impacts others.
* Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
* Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
* Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
* Manage and maintain relationships with a diverse workforce and stakeholders.
* Negotiate with and challenge stakeholders to manage change and reduce conflict.
* Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
* Identify future changes in the sector such as technology advances that may impact their organisation.
* Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Your training plan
* You will train at Hull College and work towards a level 3 Team Leader / Supervisor apprenticeship
* You will have a monthly day release at Hull College
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working