Front Desk and HR Administrator Location:Newcastle-Under-Lyme Hours: Monday to Friday, 9am - 5.30pm Salary: £26,000 per annum Role Overview: We are working with our client in the search for a Front Desk and HR Administrator. In this role, you will be responsible for providing professional, efficient, and welcoming front-of-house and administrative support. As the first point of contact for visitors, staff, and external partners, you will ensure a positive and seamless experience while overseeing front desk operations, general office support, and HR administrative tasks. Key Responsibilities: Front Desk, Office & HR Administrator Act as the first point of contact, delivering a professional and friendly welcome to all visitors Manage inbound calls, post, parcels, and general front desk duties Maintain office supplies, kitchen stock, and ensure shared areas are tidy and presentable Coordinate meeting rooms, refreshments, diaries, and company vehicle bookings Liaise with suppliers and contractors for office and facilities-related needs Record and submit ESG-related data (e.g. energy use, mileage, vehicle logs) HR Administration Support smooth onboarding and maintain accurate employee records Assist with HR processes including training, reviews, and benefits administration Provide first-line HR support, escalating issues where necessary Help deliver internal comms, newsletters, events, and surveys Support recruitment, apprenticeships, and other people projects Prepare HR reports and support the Head of HR with day-to-day tasks Required Skills and Qualifications: Experience in an administrative position involving direct interaction with customers or clients, with some exposure to HR functions preferred Familiarity with core HR procedures and handling of employee documentation across the employee journey Highly organized, capable of juggling multiple tasks and adapting to shifting priorities Strong written and verbal communication skills, with confidence engaging across all levels of the business Proficient in Microsoft Office; knowledge of SharePoint is a bonus Personable, professional, and service-oriented, with a focus on delivering a great experience Detail-focused and discreet, with the ability to manage sensitive information responsibly Self-motivated and flexible, with a positive and proactive mindset CIPD Level 3 qualification (or currently studying towards it) is desirable but not essential Benefits £250 personal KPI bonus plus a £500 annual company bonus Full-time hours: Monday to Friday, 9:00am-5:30pm (Reception-based role; no hybrid working) 4% employer-matched pension contribution 22 days annual leave plus an additional Get Stuff Done Day Staff discount and other employee perks Interested? Call Meg on or email for more information. INDCOM