Job Title: Operational Support Officer - Housing Operations
Location: Sutton-in-Ashfield, Nottinghamshire.
Salary: £12.85 per hour.
Hours: 37 hours a week, Monday-Friday, 9am-5pm.
About the Role:
We are seeking a highly motivated and customer-focused Operational Support Officer to join a busy and dynamic Housing Operations team. This is a fantastic opportunity for a skilled individual to provide essential support to the Housing Repairs and Maintenance sections, acting as the first point of contact for customers. You will play a vital role in ensuring efficient and effective service delivery, handling repair requests, providing advice, and managing administrative tasks.
Key Responsibilities:
• Provide a customer-focused repairs call handling service, addressing repair requests via telephone and digital platforms.
• Receive, record, diagnose, and prioritise enquiries, including repairs orders, operating a repairs appointment system, and arranging home visits.
• Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding, or vulnerability issues.
• Communicate effectively with customers, explaining your role and ensuring satisfaction.
• Develop and maintain positive working relationships with tenants, leaseholders, residents, and service users.
• Maintain accurate data filing and management information systems, including inputting and retrieving data.
• Liaise with suppliers and subcontractors to order, store, and issue materials.
• Process orders and invoices.
• Undertake general administrative duties, such as filing, letter writing, and minute taking.
• Handle telephone payments for the Home Improvement scheme.
• Provide advice and guidance to tenants regarding repair and maintenance matters.
Essential Skills & Experience:
• Proven experience in a customer service role, preferably within a housing or repairs environment.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work effectively under pressure and prioritise tasks.
• Strong IT skills, including experience with relevant software and databases.
• A commitment to providing a high-quality service to customers.
• Ability to work independently and as part of a team.
• Knowledge of relevant housing legislation and best practices (desirable).
Contact Length: This role is Initially 3 months but will be extended and possibility of permanent for the right candidate.
Next Steps:
If you are a driven and ambitious individual with a passion for customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply