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We are looking to recruit a Customer Service Administrator for a busy manufacturing company based in Doncaster. This is a permanent position at a forward-thinking manufacturing company with free parking on site and a lively office environment.
Duties for the Customer Service Administrator include:
1. Managing customer accounts and providing updates where necessary, working within the timescales of customer deadlines.
2. Ensuring all necessary customer record documents, MIS internal systems, and any other record system required by customers are complete to ensure a smooth work process for all areas of the Company and customers.
3. Supporting roles to ensure vehicles arrive on time to meet customer deadlines and expectations.
4. Dealing with customer complaints and support requests.
5. Arranging both warranty or chargeable repairs to include on-site and off-site works.
6. Processing sales of vehicle accessories, vehicle racking, and livery accident damage.
7. Contacting and liaising with customers as and when required.
8. Liaising with third-party suppliers as needed.
9. Liaising with internal departments.
10. General administrative duties as required.
11. Ad-hoc duties as and when required.
What we need from you for the Customer Service Administrator role:
1. Ability to communicate effectively and professionally both in writing and verbally.
2. Leadership skills are preferable.
3. Ability to work independently and as part of a team.
4. Accuracy in all tasks.
5. Ability to learn technical information quickly.
6. Flexibility as the work can be varied.
7. Strong organisational skills.
8. Excellent computer skills and knowledge of programs such as Excel preferred.
Benefits of the Customer Service Administrator role:
* Permanent position.
* Forward-thinking manufacturing company.
* Free parking on site.
* Progressive company.
* Lively office environment.
If you would like to know more information about this role or would like a confidential and private chat, please contact Maisie Cope at E3 Recruitment.
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