Lead a team of Guest Service Assistants and night team as Guest Services Manager of this world renowned hotel group.
You will oversee all guest operations, ensuring an exceptional guest experience that meets brand and company objectives.
* Ensure smooth and efficient guest services operation
* Collaborate with multiple departments to enhance service quality
* Continuously innovate to surpass guest expectations
* Manage guest requests with accuracy and efficiency
* Proactively explore opportunities to improve the guest experience
* Uphold high standards of service excellence
Lead and motivate the Guest Service team to embody the hotels company values and culture, focusing on service excellence.
Ideal candidate must have:
* Bachelors degree / higher education qualification in Hotel Administration, Business Administration or equivalent
* Success as an Operational Department Manager or equivalent education and experience
* Strong leadership skills, motivating and influencing others to work to defined procedures and standards
* Outstanding customer service skills, able to anticipate guests needs
* Fluent English speaker
* Comfortable using technology, including Office
* Ability to work early/late and weekend shifts between 7am - 11pm (8hr shifts)
Free parking, staff uniform, career progression, staff discounts on hotel stays, free or discounted food and more.