Job summary This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested The post holder will provide a high level, competent, comprehensive administrative support to the Heads of Service. The post holder will have day to day management for staff within a dedicated administrative team who will be responsible for delivering an effective service. The post holder will support Clinical Leads/Service Managers with Personal Assistant (PA) duties.. To provide cross cover within the Clinical Groups at times of short staffing levels to ensure the smooth delivery of services within the Division. Main duties of the job Support other members of the Clinical Group on a day to day basis, by prioritising and managing own and team workload including outsourcing. Review and prioritise all correspondence received requiring clinical input, ensuring that any further information required by the Clinical Lead/Service Manager is made available. Complete quality control checks across administration functions within the Clinical Groups. (i.e. ensure SOPs are adhered too). Provide the first point of contact for written and telephone enquiries on behalf of the Clinical Lead/Service Manager, using judgement to establish the validity and priority of the contact. To provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff maintaining confidentiality at all times. Manage and maintain the Clinical Lead/Service Manager diary or appointment system, ensuring that utilisation of time and allocation of appointments is appropriate. About us BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 820-6974907-ASR Job locations West Midlands Rehab Centre Oak Tree Lane Birmingham B29 6JA Job description Job responsibilities The post holder is responsible for managing and prioritising workload and contributing to the provision of a well-led professional, efficient, accurate and timely service. Management responsibility: Day to day management of Support Administrator(s) (as appropriate). Job description Job responsibilities The post holder is responsible for managing and prioritising workload and contributing to the provision of a well-led professional, efficient, accurate and timely service. Management responsibility: Day to day management of Support Administrator(s) (as appropriate). Person Specification Qualifications/ training Essential GCSE or equivalent in Maths and English NVQ3 Business Admin or equivalent Desirable Evidence of continued learning and development Experience Essential Relevant medical secretarial/ administrative experience in an office environment Experience of providing meeting administration support, formal minutes/note taking. Experience of using Microsoft systems including word processing, excel and outlook Desirable Line management or supervisory experience Skills/knowledge Essential Knowledge of paper and electronic records management Excellent Organisational Skills and ability to prioritise and meet deadlines. Excellent IT skills and proficient with MS Office applications. Ability to accurately populate and monitor databases and spread sheets with an eye for attention to detail. Person Specification Qualifications/ training Essential GCSE or equivalent in Maths and English NVQ3 Business Admin or equivalent Desirable Evidence of continued learning and development Experience Essential Relevant medical secretarial/ administrative experience in an office environment Experience of providing meeting administration support, formal minutes/note taking. Experience of using Microsoft systems including word processing, excel and outlook Desirable Line management or supervisory experience Skills/knowledge Essential Knowledge of paper and electronic records management Excellent Organisational Skills and ability to prioritise and meet deadlines. Excellent IT skills and proficient with MS Office applications. Ability to accurately populate and monitor databases and spread sheets with an eye for attention to detail. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Birmingham Community Healthcare NHS FT Address West Midlands Rehab Centre Oak Tree Lane Birmingham B29 6JA Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)