đź–¤ Receptionist đź–¤
💰Salary: £27,000 – £30,000
đź“ŤLocation: Clapham Common, London
⏰Hours: Monday – Friday (either 5:30am–2:30pm or 12:30pm–9:30pm, 1-hour break)
⏰Weekend hours: Saturday 9am–5pm | Sunday 10am–2pm (rotational cover)
Welcome to ARMA.
A first-of-its-kind space where Brazilian Jiu Jitsu, recovery, and productivity come together under one beautifully curated roof.
We are not a gym.
We are not a coworking space.
We are not a wellness centre.
We are ARMA — a luxury performance environment built for those who want more. More discipline, more clarity, more health, more edge.
Now we’re looking for a Receptionist who will be the face of this experience — someone polished, proactive, and passionate about people and wellness. This isn’t your typical front desk role. This is about owning the guest journey, bringing calm confidence to a fast-moving environment, and being the glue that holds a world-class experience together.
✨ What Makes This Role Different?
This role is ideal for someone from high-end hospitality, boutique wellness, or luxury retail, who’s ready to step into something truly unique. You’ll be the first point of contact for members who range from elite athletes and entrepreneurs to creatives and high-performers. It’s a professional yet deeply personal role, where your attention to detail, initiative, and energy sets the tone for everything that follows.
🧠What You’ll Do
* Greet every member and guest with warmth, precision, and quiet confidence.
* Be the go-to for information on all things ARMA — from BJJ classes to recovery sessions and workspace bookings.
* Solve problems before they arise and take initiative far beyond your job description.
* Maintain a beautifully presented front-of-house space in line with our luxury aesthetic.
* Liaise across departments (coaches, wellness staff, management) to ensure every touchpoint is seamless.
* Support the experience of VIPs and special guests with professionalism and discretion.
* Handle bookings, transactions, and member support with care and confidentiality.
* Keep the community informed and engaged with upcoming events, promotions, and programmes.
🌿 Who You Are
* You’ve worked in premium service environments — think boutique hotels, high-end cafés, stylish fitness clubs, or elevated coworking.
* You’re naturally curious about health, fitness, and human performance — even if you're not an athlete yourself.
* You’re polished, professional, and organised, with a strong sense of personal presence.
* You’re a self-starter — someone who sees what needs doing and gets it done.
* You’re confident with tech and happy navigating booking and CRM systems.
* You’re calm under pressure, always looking to enhance the guest experience.
* You enjoy working within structure but thrive in environments that are dynamic and fast-evolving.
💎 What You’ll Get
* Competitive salary – £27,000–£30,000 depending on experience
* Complimentary membership – including full access to training, recovery, and coworking
* Staff discounts on retail, food & beverage, and services
* Ongoing training & development – in customer service, wellness, and hospitality
* A chance to grow with a brand-new, industry-defining concept
* A supportive, high-performing team environment that values detail, initiative, and creativity
This is more than a job.
This is your chance to help shape a brand-new space where health, ambition, and experience come together in something truly special.
If this sounds like you — we’d love to hear from you.