Band 3 Receptionist/Administrator - Maple Leaf Centre
Birmingham and Solihull Mental Health NHS Foundation Trust
West Midlands Combined Authority
Salary: £24,071 - £25,674 per annum, pro rata
Contract: Permanent
Hours: Full time (37.5 hours per week)
Job ref: 436-6762381-A
Site: Maple Leaf Centre
Town: Marston Green
Closing: 12/01/2025 23:59
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job Overview
An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team. As receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the base, and it is essential that you present in a friendly and approachable manner.
Main Duties of the Job
The post holder will undertake a wide range of reception and administrative duties. These will include:
* Monitoring, recording, and booking of appointments
* Managing a busy telephone line
* Receiving all incoming mail and ensuring appropriate action is taken
* Processing clinical letters and other correspondence
You will work in conjunction with other team members, ensuring administrative support is available to all members of the team. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative and demonstrate effective organizational and administrative skills.
Person Specification
Qualifications
* NVQ Level II in Business Administration or equivalent or working towards
* GCSE English or equivalent
* RSA II Typing
Experience
* Experience in dealing with a range of disciplines in healthcare and sensitive situations
* Experience in a customer-focused healthcare environment
* Experience of working in a healthcare client-facing organization
Skills
* Up-to-date working knowledge of all Microsoft packages
* Experience of working in a healthcare setting
* Working knowledge of RiO
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Contact: Hayley Stokes
Job title: Perinatal MH Lead Admin
Email: hayley.stokes@nhs.net
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