Reservation Supervisor
Company Overview
United by timeless style and peerless service, the Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story.
Architecture and style may change, but classic hospitality stands the test of
time: expect an enduring welcome from our team. We are proud of our past, but
even more excited for our future.
Discover the hotels in the collection. Our historic brewery
reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian
charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied
city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm
Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit
Southwick Street and Inhabit Queen’s Gardens.
Position Overview
Montcalm Collection are looking for a skilled and
ambitious Reservation Supervisor to join our team in Montcalm
Collection.
In the role you will be able to help to shape the Montcalm
Collection’s next chapter and showcase your skills, become a trusted ambassador
achieving the service and product delivery standards for the company with a
high degree of customer care and service.
You will assist the Reservations Manager to motivate and
drive the Reservations Team to perform to its best capability, exceeding hotel
financial targets, ensuring a great sense of achievement and pride.
Key Responsibilities:
* Supervises
the reservations team, including, but not limited to scheduling, training,
coaching and reviewing the team members’ performance.
* Manages
all aspects of the reservation department in the absence Head of
Reservations or Assistant Reservations Manager.
* Prepares
work schedules, assign duties, and expedite workflow for reservation
agents.
* If
there are failed reservations update the Hotel software and then processes
those reservations manually.
* Handles
guest complaints and disputes following the instant pacification
procedures.
* Ensures
team members are effectively informed about all the latest company updates
and train them accordingly.
* Ensures
the privacy of the guests and that the confidentiality of the information
is respected.
* Handles
the reservation correspondence accurately and neatly and follows up for
any missing correspondence before guest arrival.
* Maximizes
occupancy by ensuring high conversion of enquiries into bookings.
* Maximizes
upselling and offer appropriate room category for the guest; ensure the
guest receives the accommodation he / she is expecting.
* Performs
all duties and responsibilities in a timely and efficient manner in
accordance with established company policies and procedures to achieve the
overall objectives of this position.
Essential skills required:
* Good
Communication skills
* Friendly
and Approachable
* Knowledge
of Opera
* Previous
experience working in reservations in a hotel is highly desirable
* Working
with Groups
Benefits
* Collaborative
and empowering team dynamics.
* Pathways
for promotions and growth within the brand.
* Recognition
and Rewards Program.
* Access
to an array of discounts via our Benefits Platform.
* Comprehensive
training through Certified Classroom and E-Learnings.
* 28
holidays annually, inclusive of 8 bank holidays. Additional holidays post
2-year tenure.
* Health
incentives: Cash-back on optical, dental, chiropractic, and physio
services.
* Concession
on gym memberships.
* Nutritious
meals provided during shifts.
* Inclusive
pension schemes
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives each individual brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we are dedicated to providing a workplace free
from discrimination and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this particular
role.