Job Description
About you
* Do you have experience of developing and maintaining customer relationships to build trust and ensure long-standing partnerships?
* Are you resilient, commercially minded with a consultative approach?
Then this could be the next role for you! Read on to find out more…
The role
As a Customer Relationship Manager (CRM) your primary drive is to develop commercial, consultative, and mutually beneficial working partnerships with each of your customers within your portfolio.
In addition, your responsibilities would be to:
1. Adopt a consultative approach to fully understand and document the needs of each of your customers
2. Develop a network of contacts and relevant decision makers across your customer portfolio. This will then enable you to build credibility and influence others which strengthens loyalty and retention
3. Identify revenue opportunities
4. Understand your customer's operational strengths and weaknesses, what is important to them, possible concerns, and opportunities for us to support their strategic objectives
5. Focus on revenue targets for your customer portfolio upon which you will provide progress reports and achievements against set targets
6. Lead contract reviews with your customers
7. Act as the voice of the customer - collaborate with other CRM tea...