“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
Purpose
We are looking for an IT Service Desk Manager to lead our IT Service Desk, ensuring that SLAs are met, customer satisfaction remains high, and the service desk operates efficiently. The successful candidate will bring ideas and energy to help shape the IT support structure, centring customer service within the practices and processes of the desk, matching and supporting the ambitious and fast paced culture of the Technology Directorate.
The successful candidate will have a proven track record of managing IT service desk operations with experience of building and growing in customer-focused environments. You will be a positive, inspiring & credible leader who thrives on energising & empowering people, with a service-oriented mindset. A natural communicator with the ability to connect, inspire, and clearly articulate ideas, whether in writing or face-to-face. We’re looking for someone who is organised, adaptable, and ready to tackle challenges in a fast-changing technical environment.
Must have extensive reporting experience, in particular PowerBI experience.
This is a fixed-term role for 6 months to cover a secondment
The successful candidate must be available to start immediately
Download the Job Description for full details.
Location:
You will be based at our head office in Oldbury
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
1. 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
2. 2 days paid volunteering leave each year
3. An enhanced pension scheme after 6 months
4. Life Assurance at 3 times your annual salary rate
5. Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
6. Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network), MANaging Network, Menopause Network Group
7. Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
8. Opportunity to request flexible working from day one