Service Coordinator - Ipswich £27,000 - £33,000 (DOE) Mon-Thurs: 8am-5pm, Fri: 8am-2:30pm Join a leading manufacturing and production company as a Service Coordinator! You'll play a key role in managing parts, technician schedules, and customer communication. Your role as a Service Coordinator: Documentation Management: Maintain and manage all documentation related to service and spare parts. Scheduling Coordination: Plan and coordinate service technician's schedules for customer visits around the UK and Europe. Customer Communication: Act as a liaison between customers and the technical team, ensuring timely and accurate information exchange. Inventory and Procurement: Handle the administration of procurement, inventory control, and shipping of spare parts. Database Management: Maintain accurate records of spare parts availability in the internal database. Customer Documentation: Assist in the preparation and distribution of customer-related service documents. Primary Contact: Serve as the first point of contact for customer inquiries related to parts and services. General Administration: Perform general ad hoc administrative tasks as required. Skills and Experience required to be considered for this role: Experience in within a customer focused administrative, scheduling or planning role Experience using a CRM system and Microsoft office Confident and professional telephone manner Previous experience in a service coordination, logistics, scheduling or administrative role (preferably in a manufacturing or technical environment). Full UK driving license and own transport due to company remote location Benefits to working here: Early Finish Fridays of 2.30pm 20 days annual Bank Holidays Free Parking 5% employer pension contribution If you feel like you meet the above criteria & would like to be considered for this Service Coordinator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.