Service Centre Supervisor
Location: Thurrock
Type: Permanent
This vacancy presents a brilliant opportunity for a Service Centre Supervisor to join a forward-thinking organisation that is a global leader in the design, development, and manufacturing of electric vehicles, offering a competitive salary and benefits package.
Our client is a multiple award-winning Automotive Manufacturer at the forefront of Electric Vehicle technology and dedicated to a sustainable future. It is an exciting time to join this growing company and be part of their journey.
Service Centre Supervisor Duties:
1. Assist the Service Centre Manager with the day-to-day running of the Service Centre and assume the role of Service Centre Manager in their absence.
2. Allocate work to service engineers, ensuring that Vehicle Off Road (VOR) jobs are attended and repaired in line with service level agreements and KPIs, while ensuring the correct resources are available for the service engineers to carry out repairs.
3. Increase retail revenue by providing accurate repair estimates to customers and insurance companies for retail accident damage repairs.
4. Promote a ‘right first-time’ ethos within the service centre. Ensure productivity is monitored and managed effectively.
5. Implement the company's H&S policies and procedures, carrying out weekly H&S and Fire Checks.
6. Ensure that all repairs are completed efficiently and cost-effectively without compromising quality.
7. Ensure the accuracy of parts stocked in both the depot and the vans.
8. Ensure that staff process all paperwork such as job cards, time sheets, etc., accurately and timely.
9. Ensure that all service centre job cards are checked for accuracy and sent for invoicing within 14 days of completion.
10. Ensure that the company’s job booking system is updated at each stage of the vehicle repair.
11. Ensure that all technical documentation made available to staff, i.e., parts manuals, service bulletins, etc., are current.
12. Ensure demo vehicles are serviced/inspected between customer trials and keep the sales team updated with progress.
Service Centre Supervisor Requirements:
1. Competent computer skills, including Microsoft Office.
2. A proven track record of managing/supervising people within a workshop environment.
3. Experience in a customer service environment.
4. Experience in providing quotes and liaising with insurance companies.
5. Experience working within the automotive or commercial vehicle industry.
6. Active driving license.
7. PSV License would be advantageous.
8. Knowledge of SAGE would be advantageous.
We’re looking to speak with suitable Service Centre Supervisor candidates as soon as possible. Apply now with a copy of your CV to discuss this position with a member of our team.
#J-18808-Ljbffr