What's involved with this role: Title: Temporary PT Business Support Officer/ Admin - Bailiff Service Job Ref: Brent 5254274 Pay Rate: £18.66 per hour PAYE Hours per week: 15 Monday – Friday, TBC Role Length: This opening assignment is for 2-3 months City: WEMBLEY, LONDON The role is for 15 hours a week (flexible on 3 hours per day (Mon – Fri) or 5 hours for 3 days a week including Tues and Friday). Provide an efficient and professional day to day administrative supportive to Enforcement Agents. Provide a customer focused bailiff service and be actively committed to equality in service provision and sensitive to the needs of customers. Have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous, approachable, helpful and professional service. Support the efficient and effective collection of revenue in accordance with legislation and service objectives. Key Responsibilities: Acting as the first point of contact within the enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries and handling them as appropriate. Ensure that debts are collected in accordance with the legislation, council policy procedures, codes of practice and Data Protection Act. Employ a fair, firm and consistent client sensitive approach at all times. Obtain relevant information, make payment arrangements with customers and process methods of payment changes. Account for monies received and manage receipts and other documents, in accordance with the Council’s policies and procedures. Amend and update accounts as necessary to maximise collection in accordance with procedures. Make enquiries to establish the whereabouts of absconded debtors. Work closely and co-operate with contractors retained by the council for enforcement of debts. Coordinate actions to collect where a range of debts are owed by an individual. Qualifications: Minimum educational level of GCSE Maths and English at grade C. Knowledge: Knowledge of legislation affecting taking control of goods, including Commercial Rents recovery, Council Tax and Business Rates, County Court remedies relating to Sundry debts, Housing Benefit overpayments and Rents, insolvency legislation and the rights of enforcement agents in debt recovery. Demonstrate an understanding of Customer Care and knowledge of Welfare Rights issues. Experience: Experience of working within a revenues enforcement or similar environment. Experience of following and adapting administrative processes to meet service needs. Experience of data input and data management ensuring accuracy and where appropriate confidentiality. Significant experience of and competency in using standard Office Packages. Experience of providing business support in a busy environment and dealing with challenging customers. Skills & Abilities: High level ‘influencing and negotiating’ skills – e.g. the ability to influence without authority. High level of interpersonal skills and the ability to accurately present information – both written and oral. Ability to manage and prioritise own workload and a high degree of self-motivation in order to meet targets. Ability to identify and manage confidential and sensitive information and to operate with professionalism, probity and integrity. Ability to work effectively across service areas. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please