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Company Description
mySTAYINN is a leading SaaS company and professional property management firm based in Edinburgh. We empower property owners and managers with cutting-edge technology to streamline operations, enhance guest experiences, and maximize revenue. Our innovative software platform makes properties profitable and sustainable investments. We’re revolutionising the short-term let management industry. After much R&D, a successful pilot and fully established only in 2021, we’ve rapidly expanded to manage over 200 full management listings, along with a growing base of software clients. With a presence in over 20 cities in the UK, Europe, and Asia, we are looking to expand our team & operations further. We are now looking to expand our team and are seeking enthusiastic and dynamic Onboarding Managers to help us scale even further.
Key Responsibilities
1. Ensure clients are onboarded successfully, providing clear instructions on processes, policies, and expectations.
2. Conduct professional onboarding calls via Google Meet, Zoom, or similar platforms, ensuring all necessary documentation, compliance checks, and contracts are completed fully and efficiently.
3. Collaborate closely with other management team members and company founders to ensure a seamless onboarding experience and to address client needs.
4. Build and maintain strong relationships with new and existing clients, offering personalized support and addressing their needs promptly.
5. Troubleshoot client concerns, managing expectations and ensuring that any issues are resolved to their satisfaction.
6. Maintain a client-first attitude, demonstrating confidence, patience, and exceptional communication skills in all interactions.
7. Schedule and conduct review calls with clients to assess their satisfaction, address concerns, and proactively provide solutions to any challenges.
8. Coordinate with other departments to ensure smooth transitions and resolve any operational hurdles related to onboarding.
9. Track and maintain accurate records of client interactions and status updates in our internal systems.
10. Occasionally travel to meet clients in person, as required, to strengthen relationships and provide hands-on support.
11. Stay up-to-date with industry trends, company updates, and best practices to provide the best possible service to clients.
What We’re Looking For
1. Experienced in customer service, client management, or onboarding roles, preferably in the hospitality or property management industry.
2. Possess excellent communication skills, both verbal and written, with the ability to engage and build rapport with elite clients.
3. Have strong organizational skills with the ability to multitask and manage multiple client relationships effectively.
4. Able to remain calm under pressure and handle challenging situations with grace and professionalism.
5. Comfortable working remotely and managing time independently.
6. Available to work outside standard working hours, including evenings and weekends, to accommodate client needs.
7. Strong attention to detail with the ability to complete tasks efficiently and to a high standard.
8. Experience with tools such as Google Meet, Zoom, CRM systems, and basic office software (Google Workspace, MS Office, etc.).
9. Must have reliable transportation for client meetings and occasional travel.
10. Self-motivated, proactive, and capable of working with minimal supervision.
Benefits
1. Growth Opportunities: With our rapid expansion, there are plenty of opportunities for career development and promotion.
2. Work in a Fast-Paced, Innovative Environment: Be part of a young, dynamic company that is changing the landscape of short-term let management.
3. Supportive Team Culture: We believe in being purposefully overstaffed to ensure we’re always available to support each other and deliver exceptional results.
4. Flexible Working Options: Subject to the strength of your team and relationship with 3rd parties, you can choose your own hours.
If you’re ready to join a fast-growing, innovative company and make an impact in the short-term rental industry, we’d love to hear from you. Apply today to be part of the mySTAYINN team and help us shape the future of property management!
To Apply: Please send your CV and a cover letter outlining your experience and why you’re a perfect fit for the role.
Compensation:
Annual Base Salary: £28,080 + performance bonus of up to £3,200 per annum. Travel and expenses are covered by the company.
Working Hours:
45 hours per week minimum. Standard working hours will be 9am to 6pm Monday to Friday but must be available to work from 8am to 8pm for meetings and calls with clients 6 days per week.
Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
Industries
Travel Arrangements
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