The key focus of this role is meeting and greeting customers, selling tickets, and answering customer enquiries. Hence, there is a need to be customer service centred while remaining friendly and approachable. This role will involve supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card and mobile phone app. Company systems including Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs) will be used. This position will require you to work a combination of early starts, late finishes, and weekends. The earliest shift time is from 04:45 am, and the latest shift finishes by 11:25 pm. The suitable candidate must be able to get to the early shifts by their own means of transport. The role entails an average of 35 hours per week. Full uniform will be provided to ensure that you embrace our values and brand as a business.
We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be proactive and friendly when dealing with our customers. Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure while maintaining integrity at all times. You must be flexible in your working hours. The suitable candidate will be familiar with using new technology such as smartphones and the internet, as they will be required to show customers how to use these tools.
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back, relax, and travel with confidence. Not to mention a whole new set of modernised greener trains, it's never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia! We have an excellent opportunity to join our Customer Service Team at Cambridge Station working within our Ticket Office. This is a fixed-term role expected to last 12 months.
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
1. Genuine … be welcoming, customer-centric, and respectful
2. Professional … be solution-oriented, accountable, and deliver on promises
3. Proactive … be progressive, innovative, and decisive
4. Inclusive … be connected in your thinking, empathetic, and promote diversity
Greater Anglia offers a healthy work-life balance, holiday entitlement, and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA, then apply now! What can we do for you?
* Defined Contribution pension scheme after 2 years; option to move across to Defined Benefit (Final Salary) pension scheme
* Free Travel on GA and 75% discount on other TOCs for leisure travel
* Free Leisure travel on GA and 75% discount on other TOCs for eligible family members
* International travel discount card (FIP) for staff and eligible family members after 12 months of service
* Gainshare bonus paid if GA hits relevant yearly targets, up to £550 for permanent and £300 for agency
* GA offers maternity, paternity, and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family-friendly policies
* GA Hapi Benefits App - our great benefits app which includes discounts across many retailers, days out, and dining
* 24/7 Employee assistance programme, eyecare and flu jab vouchers, and access to physiotherapy services
* Annually issued 12 discount vouchers for family and friends to use
* Salary Sacrifice schemes such as Cycle to Work and Technology scheme (eligible once passing probation)
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