Main area: Outpatients Grade NHS AFC: Band 3
Contract: Fixed term: 12 months (Secondment options available to internal candidates)
Hours: Full time - 37.5 hours per week (Monday to Friday / 08:30 - 17:00)
Job ref: 361-6884859
Site: New QEII Hospital
Town: Welwyn Garden City
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: Today at 23:59
Interview date: 18/02/2025
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.
Our clerks are trained to support a patient’s pathway through Outpatients, from referral to treatment, so in this role you can really make a difference.
You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.
If you’ve got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient’s appointments are booked, cancelled and monitored efficiently.
You will regularly work at the reception at outpatient clinics and also answer the Trust’s Appointment Line dealing with patients’ appointment queries.
General office administration duties, including opening and distributing post, emails, dealing with routine correspondence, highlighting correspondence of an urgent nature, photocopying, and filing.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide. Our 6,000 dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause, so that we can consider your application fairly, please let us know.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns, and we are committed to listen and consider all requests.
Detailed job description and main responsibilities
Please see the attached Applicant information pack for further detailed information regarding this role.
Person specification
Experience
* Evidenced of experience in office duties
* Experience in dealing with the public/reception type role
* Experience in Email, Microsoft Word, and Excel package
* Previous employment in a clerical healthcare setting
Knowledge
* Understanding of how current skills apply to clerical role
* Knowledge of the hospital, support departments and patient pathway
* Knowledge of Trusts Access Policy
Skills
* Able to demonstrate good communication skills - verbal and written
* To work in an organised, methodical manner
* To be able to prioritise
* Evidence of polite, approachable and compassionate manner
* Evidence of working as an active and supportive team player
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve.
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
King's Trust Support
If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974.
Name: Lesley Haskins
Job title: Contact Centre Coordinator
Email address: lesley.haskins@nhs.net
Telephone number: 0143828445
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