1. Opportunity to work for a leading insurance company
2. Excellent benefits
About Our Client
Our client is a well-respected organisation in the insurance industry based in York. With a team of over 500 staff members, they are committed to providing a high standard of customer service and support to their members.
Job Description
3. Manage incoming calls and handle customer service inquiries
4. Identify customer needs, provide information, and resolve issues
5. Build sustainable relationships and trust with customer accounts
6. Meet personal/customer service team targets and call handling quotas
7. Follow communication procedures, guidelines, and policies
8. Take the extra mile to engage customers
The Successful Applicant
A successful Customer Service Advisor should have:
9. Prior experience in a customer service role
10. Excellent communication and interpersonal skills
11. Ability to handle high volume of calls and queries
12. Strong problem-solving skills and ability to handle customer complaints
What's on Offer
13. Salary £23,400 per annum
14. An inclusive and supportive company culture
15. Opportunities for career progression within the not for profit sector
16. Generous holiday leave
We encourage all interested candidates who meet the above criteria to apply for this exciting opportunity in York.