Job Description
We are looking for an Application Specialist to take ownership of our business applications while providing general IT support as part of a small, collaborative team. This role is 75% focused on application management and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals.
Key Responsibilities
Business Applications Management (75%)
* Maintain, configure, and support critical business applications, including CRM systems.
* Oversee and troubleshoot Mobile Device Management (MDM) tools, particularly MobileIron or Ivanti Neurons.
* Administer Google Workspace and ensure smooth integration with other business applications.
* Manage Microsoft 365 (O365) applications, including SharePoint, Outlook, and Teams.
* Monitor application performance, implement updates, and troubleshoot issues.
* Windows 10/11 Administration
IT Support & Helpdesk (25%)
1. Provide end-user support for Windows 10/11 and Office 365.
2. Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices.
3. Assist in managing user access and permissions across systems.
4. Work closel...