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Professional Services Account Manager at Venesky-Brown Recruitment
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Client Support Coordinator for an initial 1 month rolling contract (up to 6 months) on a rate of £13/hour PAYE – working 10am to 6pm for the first few weeks (then a shift pattern of 8am to 4pm or 10am to 6pm). This role will be based onsite in Glasgow.
Responsibilities:
1. Delivery of first-class reception service as the main general point of contact for all occupants and visitors.
2. As a key client facing position, you are responsible for the smooth day-to-day running and co-ordination of a range of building support services, across a wide range of multi-functional client groups and users, dealing with matters independently where appropriate and passing matters on to other relevant colleagues as appropriate. Based on a strong working knowledge of the facility and its users.
3. Co-ordinating the booking of space within TIC in line with the agreed protocols for such. The Building Co-ordinators will work with the Conference and Events, and Room Bookings teams to ensure that a seamless service for all the bookable spaces is provided.
4. Responsible for overall access card reader management, managing visitor access and ensuring occupants have correct access requirements.
5. As part of a client facing responsive service, on behalf of all TIC occupants and clients, manage, administer, and progress the interface with both the IT and Estates Services helpdesk.
6. Act as a liaison for AV support as required.
7. As Health and Safety quick response contact, report spillages and any issues which arise.
8. Working with the TIC team to develop appropriate communications in relation to general building access and utilisation matters.
9. Liaison with all other facility stakeholders including Security, Cleaning, Estates, Catering, Conferencing & Events.
10. Other general duties as required.
Minimum Requirements:
1. HNC/HND (or equivalent) in a relevant discipline or equivalent relevant work experience
2. Reception experience within a similar environment.
3. Experience working in a busy office or administrative environment and balancing competing demands.
4. Proven experience in confidently engaging with a diverse range of partners and situations, and developing effective working relationships with both external and internal partners.
5. Strong IT skills and highly proficient in using MS Office systems (Excel, Word, PowerPoint, etc.)
6. Strong interpersonal and communication skills, both verbal and written
7. Excellent organisation, planning and time management skills
8. Demonstrable teamwork skills
9. Safety Awareness skills
10. Ability to work collaboratively with colleagues to ensure that the aims and objectives of the team are met
11. A friendly, courteous, and helpful disposition
12. Committed to delivering a high level of client support
13. Flexibility to multi-task and respond positively to a range of different work situations
14. The ability to operate in a confident, polite, and approachable manner
If you would like to hear more about this opportunity please get in touch.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Administrative
Industries
Staffing and Recruiting
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