Job Description
Workshop Controller/Assistant Service Manager
Location: Inverness
Are you a natural leader with a passion for the automotive industry?
Join our clients team in Invernesswhere they pride themselves on delivering excellent customer service and maintaining a strong, productive team environment. Were seeking a dynamic and experienced Workshop Controller/Assistant Service Manager to oversee their workshop operations and ensure smooth and efficient service delivery.
Key Responsibilities:
* Organise the daily workshop schedule to meet customer expectations and maximise efficiency.
* Manage, support, and motivate the workshop team to meet high performance standards.
* Assign jobs to technicians based on their individual skills and expertise.
* Maintain strong communication throughout the day with Service Advisors and the Sales Team, ensuring smooth workflow and customer satisfaction.
* Resolve any technical or personnel issues in the workshop quickly and effectively.
* Ensure that workshop targets and key performance indicators (KPIs) are consistently met or exceeded.
What Our Client is Looking For:
* Strong organisational skills with experience in workshop management or a related automotive role.
* Ability to manage, motivate, and support a team of technicians.
* Excellent communication skills to liaise effectively between the workshop, service advisors, and sales team.
* Problem-solving mindset with the ability to handle technician issues promptly.
* A focus on delivering high-quality service while meeting performance targets.
* This role would suit an ex service advisor/Service advisor looking to progress.
What We Offer:
* Competitive salary package
* A supportive and professional work environment.
* Opportunities for ongoing development and progression within the company.
If you have a proven track record in managing a workshop and are ready to take on a rewarding leadership role, please get in touch with Lyndsey.
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