Due to the continued and exciting growth of one of our clients, we are currently recruiting for a Customer Service Advisor for their growing team. This role is based in the York Ring Road. We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew. Starting salary of £25.5k rising to potentially 27k after probation plus monthly uncapped bonus OTE around £31k. Working pattern: 5 days a week Working either 8am-4pm, 9am-5pm, 10am-6pm or 12pm-8pm which you will know the rota in advance Rotating weekends with days off during the week (weekends will be 8 hours between 8-6pm) Duties and Responsibilities: Provide outstanding customer service to both customers and partners of the business through a variety of contact channels. Maximising revenue opportunities through upselling products. Calling customers whose payments have failed/cards have expired to gain up to date details. Calling clients who have shown interest in the products to follow up on any questions. Achieving KPI’s and customer SLAs. Completing any necessary administration after calls. Completing customer orders both over the phone and electronically. Handling the customer service email inbox and responding to customers in a timely manner Experience required: Confident working with multiple contact types, such as telephone, social media, webchat and email. Excellent customer service skills Upselling experience desirable Excellent telephone manner. Able to multi-task. Drive to achieve KPI’s and SLA’s. Possess excellent communication skills, both verbal and written. Pay and Benefits Excellent company ethos and career opportunities Achievable uncapped bonus structure 25 days holiday plus bank holidays Lunch paid for on certain days Free day off on your birthday Free onsite parking Free fruit and snacks Great pension scheme Cycle to work scheme Employee benefits platform