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A great opportunity to develop your career as a Customer Account Coordinator at SWR Newstar in the waste and recycling industry.
* Alton, Hampshire
* Full time / Permanent
* Hybrid Working
* Monday to Friday
A quick look at the role
The Account Coordinator role is an excellent opportunity for someone eager to start their career by delivering exceptional customer service and resolving queries for SWR Newstar's customers. SWR Newstar, acquired by Biffa in 2019, remains an independent waste management broker within the Biffa group.
Why it’s an opportunity not to be wasted
* Answering incoming calls and responding to emails from customers within SLA/KPI targets.
* Listening to and understanding customer needs.
* Taking ownership of customer inquiries and managing escalated issues or complaints according to procedures.
* Engaging with vendors regarding customer queries or complaints related to their services.
* Administering customer accounts, including data cleansing, account setup, report collation, booking additional services, and handling invoice queries.
* Coordinating with depot networks to resolve customer issues.
* Achieving goals related to call and case quality, productivity, and handling KPIs to ensure excellent customer experience.
* Conducting proactive outbound calls to inform customers about service changes or other important updates.
Requirements
Here's what we require:
* Ability to work independently and as part of a team.
* Motivated with a proactive attitude.
* Calmness under pressure and multitasking skills.
* Strong attention to detail.
* Ability to work autonomously without supervision.
Why you’ll love it at Biffa
* 24 days holiday plus Bank Holidays, with options to buy or sell holiday entitlement.
* Medical and dental schemes.
* Cycle to work scheme.
* Discounts on retail, leisure, and travel.
* Free on-site parking.
* Comprehensive training and development programs with internal progression opportunities.
Our mission
We aim to change perceptions of waste—transforming waste into sustainable power, innovating recycling methods, and keeping communities clean. With over 10,500 employees nationwide, we offer rewarding careers that are challenging yet fulfilling.
At Biffa, we champion diversity, equity, and inclusion, believing that varied perspectives foster innovation and better outcomes for colleagues, customers, and communities.
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