What you will do in your working day
Your main duties will include:
* To be of professional behavior and attitude and deliver a high quality service in a customer focused way at all times with organisational reputation a priority
* To be a professional, friendly and helpful first point of contact to the College and deal with clients quickly and efficiently in a customer-focused way
* To receive calls in a positive and friendly manner and using the College switchboard system, to direct calls to the appropriate office / extension as quickly as possible
* To provide an effective College information service to all customers on request, including first line course information
* To work with the Security team to maintain a safe and welcoming front of College environment and deal with customers / visitors to agreed standards / procedures using relevant systems like the visitor management system
* To deal with customer e-mails to any of the designated mailboxs within agreed guidelines and enter all appropriate customer information onto College systems (e.g. EBS)
* When service allows to deal with customer voicemails to the Reception mailbox and either telephone back the customer to get further information or pass the voicemail onto the appropriate member of staff / Department
* To carry out when required all Reception tasks using appropriate technology / systems and following agreed procedures
* To collect and enter all relevant customer information and input accurately onto the appropriate College systems
* To liaise with all other College staff as well as external individuals and bodies to ensure effective communication of information
* To keep one self up to date with current trends and changes in the education field that could affect both role and service
* To carry out such other duties commensurate with the grade of the post as may reasonably be required, at the initial place of work or at other locations of the college
General duties and responsibilities:
* To provide a helpful, professional and flexible service to internal or external customers of the department or the College
* To act in accordance with College values and positively represent Barnet and Southgate College in all aspects of your work
* To operate in accordance with the College’s policies and procedures
* To act in a safe manner which safeguards the health and safety of yourself and others?
* To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work
* To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults
* To participate in and take responsibility for your own learning and development
* To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.
The training you will be getting
* Level 3 Customer Service Specialist Standard
* Training is delivered in monthly workshops at our Southgate Campus.
What to expect at the end of your apprenticeship
* On completion of your apprenticeship, you can apply for positions within the college.