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The role
As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns, what steps they can take to offer the best delivery experience possible to customers, or how they can take advantage of our latest technology and perks, you will help restaurants to get the very best out of our platform.
This will be an office-based position during your 3 month probation; following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre and you will report to your Account Management Team Lead.
The base salary is £26,400, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do
* Manage a portfolio of accounts through a desk-based account management model.
* Support growth of partners through email, phone, online presentations, and video calls.
* Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
* Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner's needs.
* Manage accounts to initiate and maintain a favorable relationship with partners, coupled with driving positive outcomes for Deliveroo.
* Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention, and order volume growth.
* Drive engagement with Deliveroo's national and local marketing opportunities for restaurants.
Requirements
* Track record in an account management role; strong relationship-building skills to produce positive results.
* Ability to understand a problem and get to the crux of an issue quickly, using data and without over-complicating.
* Enthusiastic, with the ability to remove barriers through creativity.
* Excellent phone manner and experience providing telephone support to customers.
* Enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed.
* Language skills - ability to converse with businesses in Italian.
Why Deliveroo?
Deliveroo is a technology-driven company at the forefront of the most rapidly expanding industry in the world, transforming the way people think about food.
Benefits and Diversity
We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
We believe a great workplace is one that represents the world we live in, embracing diversity.
Compensation
* Competitive pay for the role in their respective location.
* Annual cash bonus, sign-on bonus, or relocation support may be available.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
* One day of paid leave per year to volunteer with a registered charity.
Work Life
* Maternity, paternity, and shared parental leave, eligible from day one of employment.
* Excellent kit to enable working from home and a parent-friendly working culture.
* Access to free mortgage advice.
* Cycle to Work Scheme or Season Ticket Loans.
* Excellent learning and development opportunities and access to RooLearn, our learning platform.
* Regular Employee Resource Group (ERG) led social events.
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