Band 3
Main area: Outpatient Service
Grade: Band 3
Contract: Permanent
Hours: Full time, Flexible working, 37.5 hours per week
Job ref: 344-2558DCB-A
Site: Kent & Canterbury Hospital
Town: Canterbury
Salary: £24,071 - £25,674 Per annum
Salary period: Yearly
Closing: 06/04/2025 23:59
Job overview
The Patient Service Centre (PSC) Senior Administrator role is essential to our Outpatient Service, playing a crucial role in the support of the service, patient experience, and our administrative pathways and processes. The applicant will contribute to providing seamless care to our patients.
This role involves supporting the PSC Supervisors with leading a team comprising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.
The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are:
* The Pre-Registration Team – responsible for registering all referrals onto the system and actioning the patient responses to text reminders.
* The Rapid Access Team – responsible for registering and booking appointments for all patients referred in for suspected cancer within the national RTT timeframe of two weeks.
* The Surgical Team – responsible for booking new appointments for the surgical specialties.
* The Urgent Long-Term Care Team – responsible for booking new and some follow-up appointments for the general and specialist medicine specialties.
* The Head and Neck Team – responsible for booking new and some follow-up appointments for head and neck specialties, including the Ophthalmology.
* Clinic Maintenance Team – responsible for setting up Outpatient clinics, including rescheduling and cancelling clinics.
Main duties of the job
The PSC is a fast-paced and ever-changing environment, and as such we require all our staff to be multi-skilled, proactive, and enthusiastic. The role of a Senior Administrator in the PSC consists of key duties outlined in the job description.
The Outpatient Service Team is a hardworking team that is highly motivated and effective. As a large Trust, we have services at six sites and provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a team to ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognize that both professional and pastoral care for our teams is a priority.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries, please don’t hesitate to contact the line manager using the contact details below.
Person specification
Personal/professional attributes
* Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
* Experience of managing a team.
* Previous experience of working within a busy environment.
Skills and experience
* Ability to communicate clearly, both written and verbally.
* Excellent communication and interpersonal skills showing empathy and diplomacy.
* Ability to develop skills of the team and motivate staff.
* Ability to influence, motivate staff and persuasion skills.
* Ability to multi-task.
* Excel - ability to set up spreadsheets and update reports.
* Ability to prioritise and organise own workload to meet set deadlines.
* Experience of working in a customer service environment.
* Able to multi-task in a fast-paced environment.
* Working knowledge of Outpatient booking procedures and NHS standards.
* Knowledge of NHS and a minimum of 2 years’ experience of using a Patient Administration System (PAS).
Governance
* To adhere to Governance within the Trust to report as per Trust Guidelines.
* Risk management issues.
* Knowledge of Datix reporting.
Qualifications
* Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
* Has gained or is willing to work towards NVQ2.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes, and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership, and making our trust a rewarding and friendly place to work, there’s never been a better time to join us.
We’ll close this job advert once we’ve received sufficient applications, which may be before the closing date, so please apply as soon as possible. We only accept online applications. If you have any difficulty with this, please contact our Resourcing Team on 01227 866450 who are happy to help.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
We operate a no-smoking policy on all our sites and grounds.
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