The Systems Engineer is responsible for monitoring the core IT and customer specific infrastructure and providing 1st level support for Windows server platform on On-premises and Cloud hosting. The team operates 24x7 including bank holidays.
Job Description
Capita Technology & Software Solutions are looking for a Windows Support Analyst to join their growing team. This is a great opportunity to work within a large onshore & offshore team.
You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included. This role is home based but will require travel to the office in Newtonabbey, Belfast.
Mainly, you’ll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.
What you will be doing:
1. Providing support for servers running Windows 2008/2012/2016/2019
2. Carrying out regular Operation system changes
3. Providing 1st line support for applications (web portals, IIS)
4. Reacting to client logged incidents and requests through Remedy
5. Customer support experience with a basic IT Technical understanding
6. 3rd party vendor coordination for visit and troubleshooting
7. Assist team with daily Backup failures, System Recovery with Backups
8. Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions
What we’re looking for:
1. Experience providing telephone and online customer support
2. Understanding of Windows
3. Solid background in IT support
4. Eligibility for Security Clearance
About Capita Technology & Software Solutions (TSS):
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.
What’s in it for you?
1. A competitive basic salary
2. 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
3. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
4. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
5. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
6. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
7. You’ll get the chance to follow your chosen career path anywhere in Capita.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
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