Purbeck PCN have an exciting opportunity to join their team as a Care Coordinator.
We are currently seeking an individual to work 15 hours per week over either 2 or 3 days. The working days must consist of Tuesdays, Wednesdays, and Thursdays.
As a PCN Care Coordinator you will be a key member of the Care Coordinator team, focusing on supporting PCN multi-disciplinary teams to coordinate and deliver effective care for a variety of cohorts of patients.
Training is a key aspect of this role, the individual must be enrolled in, undertaking, or qualified from appropriate training set out by the Personalised Care Institute. There is also the prospect to enlist on opportunistic training to improve and develop your level of knowledge to support your job outcomes. Full training to undertake this role will be given during an induction.
You will be accountable to, and work under the guidance of the PCN Network Director, and the PCN Clinical Director.
Main duties of the job
The successful candidate will need to be organised, self-motivated, flexible, and comfortable with adapting their workload to respond to changing and conflicting priorities. You will be expected to support the 6 member practices at any given time and therefore building effective relationships is key to this role as well as being adaptable to change.
This role will be aligned to support all the PCN services such as but not limited to Early Cancer Care, Diabetes, Social Prescribing, Pharmacy, FCP, Mental Health, Spirometry and INTs.
You will be based from our PCN office situated within Wareham Health Centre.
You may be required to travel to our member practices at times, therefore the post holder would need to be a car driver and have access to a car, mileage for this will be reimbursed at the agreed rates.
You will also be provided with a laptop and mobile phone to fulfil the role requirements.
About us
Purbeck PCN is made up of 6 member Practices and works closely with the wider locality to improve and enhance patient care. Purbeck PCN is committed to delivering an integrated neighbourhood team approach within the community and works to improve patient access to local services, by working with many sectors including the voluntary sector, mental health services, Help & Care, and Dorset Mind.
Job responsibilities
CARE COORDINATOR RESPONSIBILITIES & DUTIES
* Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
* Support patients to utilise decision aids in preparation for a shared decision-making conversation.
* Holistically bring together all a person's identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
* Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand people's level of knowledge, confidence in skills in managing their own health.
* Support people to take up training and employment, and to access appropriate benefits where eligible for example, through referral to social prescribing link workers.
* Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing.
* Explore and assist people to access personal health budgets where appropriate.
* Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.
* Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN.
* Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.
* Interrogating clinical and operational systems to implement & maintain an effective service offering.
* Devise and maintain efficient digital filing and general office systems for the PCN activities undertaken.
* Produce & maintain accurate audits and data reports via SystmOne and other digital programmes to provide live status of projects to the PCN management teams.
Person Specification
Experience
* Empathic and caring; sensitive to people's life stages, concerns and problems.
* Motivated to achieve good outcomes for people/patients.
* Excellent written and verbal communication skills.
* Good IT skills, able to use relevant Office packages (Word, Excel, Databases and Outlook for email/calendar).
* Organised with effective time-management skills.
* Able to problem solve, analytical skills.
* Able to follow policies and procedures effectively.
* Able to maintain confidentiality at all times.
* Good inter-personal and customer care skills.
* Positive approach, calm under pressure.
* Flexible in approach, willing to try new/different techniques/approaches.
* Ability to work both as a team and autonomously.
* Experience of working in Primary Care.
Qualifications
* Educated to at least GCSE level or equivalent.
* Good understanding of health and social care.
* Digitally literate with good working knowledge of digital systems and processes.
* Proven experience of working with the general public in a similar role.
* Experience of working in a service provision and/or healthcare organisation.
* Health and wellbeing qualification or equivalent experience.
* Experience working with vulnerable adults.
* Microsoft applications including MS Teams.
* Project management experience/setting up of a new service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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