Job Title: Senior Service Engineer
We are seeking a highly skilled and experienced Senior Service Engineer to join our team at Johnson Controls. As a Senior Service Engineer, you will be responsible for maintaining strong relationships with our blue chip customers and ensuring the maintenance and servicing of their CCTV and Access Control systems.
Main Responsibilities:
* Manage all paperwork and ensure customer expectations are met
* Manage workload and prioritize tasks to meet deadlines
* Ensure quality management and adherence to company standards
* Achieve company KPI's for attendance, in line with the clients SLA
* Collaborate with the team to achieve common goals and objectives
* Provide technical leadership and mentor less experienced engineers
Requirements:
* At least two years' experience working in a similar role
* Qualifications in CCure and Genetec are not essential but strongly preferred
* Experience of working within the Security/CCTV/Access Control sector
* Analytical and diagnostic skills, with the ability to problem-solve and think critically
* Excellent communication and interpersonal skills
* Ability to work flexibly and adapt to changing priorities
What We Offer:
* A competitive salary and benefits package
* Opportunities for career development and professional growth
* A collaborative and supportive work environment
* The chance to work with a leading company in the security industry