Outpatient Booking and Capacity Coordinator
Sherwood Forest Hospitals NHS Foundation Trust
Join our dynamic Booking team as an Outpatient Booking and Capacity Coordinator at King's Mill Hospital!
Are you a motivated and detail-oriented individual who thrives on delivering top-notch patient and customer care? If so, we have the perfect role for you!
Key Responsibilities:
* Coordinate an effective and efficient Outpatient Booking service for all staff at Sherwood Forest Hospitals.
* Maintain and administer accurate capacity and utilisation data to ensure optimal use of resources.
* Enhance the utilisation of Outpatient Clinic Space through strategic planning and management.
* Develop and maintain the electronic floor planner to streamline operations.
* Ensure accurate recording of all outpatient activity on Careflow and Intouch systems.
* Lead training sessions for staff on the online booking system.
* Continuously review and improve existing working methods to enhance efficiency.
* Pilot and implement new procedures and systems to stay ahead in healthcare management.
* Act as the point of contact for nursing staff, Ops support managers, and booking managers to ensure clinics run smoothly.
* Stay up-to-date with mandatory training to maintain high standards of care.
* Provide support to the team as needed to foster a collaborative environment.
If you're ready to embark on an exciting journey, apply today to become part of our team. Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation.
We would love you to join us.
Person Specification
Knowledge
* Computer literate with advanced keyboard skills.
* Computer literate and able to use software packages (including Microsoft Office, Word, Excel and PowerPoint). Good working knowledge of the NHS in general.
* Evidence of continuing professional development
* Ability to gather and interpret complex data
Qualifications
* A good level of general education to A level standard (to include English and Maths) or equivalent level of experience.
* Highly developed interpersonal, communications and organisational skills
* Ability to work with all professions throughout the Trust and with colleagues in partner organisations involved in the management or provision of health and social care services
* NVQ II Administration
Experience
* Evidence of working in an administrative or secretarial role.
* Demonstrable experience of working with electronic systems.
* Demonstrable communication and negotiation skills.
* Experience in collating and analysing data and using it to formulate reports.
Contractual requirements
* Ability to work under pressure and adhere to strict deadlines.
* Excellent team player.
* Diplomatic and tactful.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
£24,071 to £25,674 a year per annum pro rata
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