PartTime Contact Centre Agent
1. Location: LipscombMaidstone, Aylesford
2. Salary: £ per hour + benefits
3. Contract: Permanent
4. Hours: 20-25hrs per week (Required in Afternoon, Monday to Friday. Typically: or 1pm-5pm)
5. Contact: Emailto Date Posted: 28/01/25 Closing Date: Open
Lipscomb Cars is a privately owned multi-franchiseautomotive business operating Volvo, Alfa Romeo, Jeep, Fiat, Abarth & FiatProfessional, with dealerships based in Canterbury & Maidstone.
The company pride themselves on having built an enviablereputation for customer service and retention leading to a loyal customer base.Due to growth within the business, we are now looking to strengthen ouraftersales contact centre and arelooking for enthusiastic and committed individuals to join this growing venture.
Based at our state of the art Maidstone dealership inAylesford, your role will be to liaise with our potential and current customersfor routine service, maintenance or repair and convert these into firm bookingsfor the relevant dealership by outbound call prospecting. You will also be required to handle inboundservice bookings for the business.
The role will require good communication skills and theability to be comfortable in taking inbound and making outbound calls. You need to be a self-driven and motivatedindividual that will strive on achieving targets set, as you will play acrucial role in the businesses aftersales customer retention.
Dutieswill include:
· Contact customer and prospects bytelephone
· Take booking by obtaining andverifying information
· Maintain database and contact calllogs
· Provide product/service informationby answering questions and offering assistance
· Identify and overcome objections
· Ensure customer awareness of allproducts and services available
· Professionally sell additionalproducts, services and repair work as appropriate to customers’ needs
· Promote and prospect the business asdirected with confidence and commitment
· Manage targeted numbers of outboundcalls in a timely manage to secure bookings
· Meet personal/team qualitative andquantitative targets
· Daily customer service follow-upcalls.
Skillsand experience required:
Essential:
6. Strong phone and verbal communication skills along with active listening
7. Familiarity with CRM systems and practices, database management
8. Customer focus and adaptability to different personality types
9. Confident andeffective communication skills
10. Ability to gain commitment to appointment bookings and upsell products whenthey arise
11. Strong organisational and prioritisation skills
12. Able to work to set targets and objectives for the business
13. Proficient in relevant computer applications and call centre systems
Desirable:
14. Knowledge of motor trade with knowledge of Pinewood Pinnacle DMS
15. Previous experience in a similar contact centre environment
In return we offer excellent careeropportunities, manufacturer and in-house training, 20 day’s holiday rising to25 days long service, company contributory pension scheme, staff and familydiscount scheme.
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