Role Title: Technical Manager
Location: West Midlands
Work Schedule: The shift pattern will be Monday to Friday, 6am – 3.30pm, but there needs to be an element of flexibility with this.
Salary: £50,000 to £60,000 per annum
Job Purpose
The Technical Manager is responsible for overseeing quality assurance and compliance at the breaded site. This full-time, permanent role reports to the Head of Technical and involves working closely with customers, the QA team, and the Site Internal Auditor/Compliance Manager to improve quality standards and ensure regulatory compliance.
Key Responsibilities:
Key responsibilities include maintaining and developing the Quality Management System (QMS), ensuring adherence to HACCP principles, and managing site visits and audits. The role requires a strong focus on quality, customer expectations, and legal compliance, with an ability to train and support staff in achieving these objectives.
Quality Assurance & Compliance:
* Maintain and develop the Quality Management System and site HACCP plan.
* Ensure compliance with BRCGS, retailer requirements, and food safety regulations.
* Verify that product quality meets customer specifications.
* Set QA compliance objectives and ensure targets are achieved.
* Conduct internal audits and ensure follow-up actions are completed.
* Carry out risk assessments and gap analyses against BRCGS standards.
* Implement corrective actions in response to customer complaints.
* Oversee product label audits and compliance with labelling regulations (QUID).
Audit & Reporting:
* Lead and support site visits and audits (BRCGS, customer audits, internal).
* Collate and analyse performance data, producing KPI-based reports.
* Ensure metal detector and weight checks are conducted and documented.
* Investigate root causes of non-conformance reports and implement corrective actions.
People Management & Training:
* Supervise and support QCs, QAs, and the Internal Auditor/Compliance Manager.
* Provide training and guidance on quality procedures and best practices.
* Promote a culture of continuous improvement in quality management.
* Ensure consistency in the application of company policies, including disciplinary and grievance procedures.
Health & Safety:
* Ensure compliance with health and safety regulations under the Health and Safety at Work Act 1974.
* Promote safe working practices and adherence to company hygiene requirements.
* Investigate and report health and safety incidents.
* Collaborate with management to maintain a safe working environment.
Skills, Experience & Qualifications
Essential:
* Working knowledge of BRCGS standards.
* HACCP Level 3, VACCP, TACCP certification.
* Food Safety Level 3.
* Internal Auditor qualification.
* Experience in a similar role, preferably in the poultry industry.
* Strong communication and interpersonal skills.
* Ability to work collaboratively with cross-functional teams.
* Strong organisational skills with the ability to meet deadlines.
* IT proficiency, including Microsoft Word and Excel.
Desirable:
* Food Safety Level 4.
* HACCP Level 4.
* Lead Auditor certification.
* Experience with data management and analysis.