Main Job Responsibilities
As a key member of our IT team, you will be responsible for providing day-to-day technical support for our corporate and customer-managed IT infrastructure and projects. This includes working as part of a team to deliver a high-quality 24/7 service to internal users and nominated customer gateways, servers, and laptops.
Key Tasks
* Hardware Configuration and Maintenance: Configure and maintain laptops and PCs according to internal and customer specifications, ensuring they meet security policies and accreditation standards.
* Desktop Environment Optimization: Monitor and optimize the desktop environment, ensuring efficient usage and performance.
* A/V Equipment Management: Manage and support onsite A/V equipment, including video conferencing and projectors.
* Change Control and Cyber Security: Implement and follow departmental change control processes and procedures, working within the remit of cyber security policies and best practices.
* Customer IT Support: Assist with the administration of nominated customer IT equipment and networks.
* Problem Resolution and Support: Provide support to company users, fault-finding and solving problems, and ensuring issues are logged within the Service Desk.
* Collaboration and On-Call Support: Collaborate with external suppliers to assist with problem resolution and participate in the 24/7 on-call IT rota, responding to emergencies as required.
Requirements
To be successful in this role, you will need:
* A HND/degree or equivalent in Computer Science or a related discipline, or at least 5 years of applicable experience working in a demanding environment within a busy 100+ user network.
* A broad range of technical skills, including diverse IT hardware and business applications.
* A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching.
* A sound technical knowledge of Windows Server 2019/2022 administration skills.
* A good understanding of IT Security, including anti-virus, hard drive encryption, and authentication.
* Experience of Microsoft Exchange and email services, such as spam filtering and cloud continuity/messaging services.
* Previous experience in 1st/2nd line support roles.
* The ability to achieve Security Clearance (SC/DV).
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