1. Hybrid working
2. £25,000
About Our Client
growing SME in leatherhead with progression opportunities
Job Description
3. Make outbound phone calls (20 plus per day) with a confident telephone presence and an ability to clearly communicate
4. To proactively collect overdue invoices to ensure aged debt is minimised
5. A good standard of written communication for letters and emails
6. To maintain and update notes on accounts relating to chase activity and queries
7. To take payments by card over the phone
8. To "bank" any cheque payments received on a daily basis
9. To assist in the monthly process of printing, posting, and emailing of all invoices
10. To assist in the process of printing, posting, and emailing of all monthly statements and dunning letters
11. To assist in cash allocation when required
12. To assist with other general tasks anywhere within the Billing and Collections team or finance team as a whole when requested
13. Identify and locate any queries not yet aware of
14. Liaise internally and externally to quickly resolve these queries.
15. To communicate to customers the outcome of any queries and disputes
16. To escalate the queries as necessary
17. To issue any credits authorised and ensure they are circulated to the customer and to the finance and operations teams.
18. To send and respond to internal and external written communication
The Successful Applicant
Strong telephone/rapport building skills and willingness to make regular outbound callsSomeone who can be trained how to do customer service calls which lead to collecting any money owed for the service provided by the company Full training will be provided If you have a background of communicating and building rapport with customers then this will be an ideal office based role for you
What's on Offer
£25,000 salaryexcellent training and opportunity to enter a career in credit control hybrid working 3 days in the office and 2 from home