Remote: UK-based
28 & 32 hour shifts; available shift patterns:
Shift Pattern 1: 28 hours
Monday: 07.00 - 15.00, Tuesday: 15.00 - 23.00, Thursday: 19.00 - 23.00, Sunday: 11.00 - 19.00. Days off: Wednesday, Friday & Saturday.
Shift Pattern 2: 32 hours
Monday: 11.00 - 19.00, Tuesday: 15.00 - 19.00, Friday: 15.00 - 23.00, Saturday: 11.00 - 15.00, Sunday: 07.00 - 15.00. Days off: Wednesday & Thursday.
Shift Pattern 3: 32 hours
Tuesday: 07.00 - 15.00, Wednesday: 07.00 - 15.00, Friday: 07.00 - 11.00, Saturday: 15.00 - 23.00, Sunday: 15.00 - 19.00. Days off: Monday & Thursday.
Are you a people person who enjoys problem-solving and ensuring customer satisfaction? Do you possess excellent communication abilities and a knack for efficiently resolving customer queries? If yes, we want you to join our team as a Customer Service Advisor!
At tombola, our Customer Service Advisors play a critical role in ensuring customer satisfaction, contributing to a gaming experience that sets us apart from other online gaming platforms. You'll be a part of a team looking after our Italian territories, dedicated to resolving our players' issues and delivering a seamless gaming experience.
What will you do?
We're looking for personable, proactive, and quick-thinking individuals who can efficiently handle and resolve customer queries and complaints. Making a positive impression, providing excellent customer service, and fostering customer loyalty is crucial in this role.
Your responsibilities will include:
* Provide exceptional support to our players.
* Develop an expert-level knowledge of the tombola websites and games.
* Communicate important or unresolved issues to the rest of the team.
* Utilise available resources through management of the CS dashboard; reacting appropriately to demand for all tasks.
* Be part of our Daily Task Rota (which includes activities such as verifications, winner processing, escalations, referrals, failed transactions, Social Media interactions, and support).
Skills we are seeking:
* Excellent Italian language skills are required.
* The ability to manage multiple tasks simultaneously and proactively manage your own workload.
* Self-motivation, be a team player who is diligent in their approach.
* Excellent communicator with great people skills.
* Experience of working in an environment that requires the ability to multitask.
* Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
* Take charge of your own development by encouraging feedback and further training where needed.
* Confident in using Excel, Word, and PowerPoint.
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