Trainee Homeownership Sales Assistant
Greater Manchester
GBP24,069 - GBP26,214 per annum
Hours of Work: 35 per week
Closing date: 7th February 2025
Interviews: To be confirmed
At MSV Housing, we are committed to making sure our customers have good quality safe homes, and our Trainee Homeownership Sales Assistant is key to making this happen.
Reporting to our Sales Manager, our Trainee Homeownership Sales Assistant will provide efficient administrative and sales support to our Sales Team.
This is a busy and varied role where the successful candidate will have the opportunity to support customers during an exciting time in their lives as they join one of our Home Ownership schemes.
Full training will be provided. We are looking for candidates with previous administration and customer service experience and the ability to plan and organize their tasks to meet business needs and SLAs.
What will our Trainee Homeownership Sales Assistant do:
* Provide a professional, friendly, and efficient service to all clients to ensure a smooth sales process and to avoid the potential loss of business.
* Deal with all incoming calls and enquiries in relation to Sales and Homeownership queries, providing first point of contact resolution where possible.
* Respond to enquiries via a variety of channels within our service level agreements.
* Accurate data entry across a variety of databases and internal systems.
* Organize Sales events, meeting potential customers face to face.
* Maintain regular contact with customers and potential customers on waiting lists providing updates.
* Communicate with external providers, providing updates on Sales of properties.
What we are looking for:
* Good standard of education. Minimum of five GCSEs or equivalent at Grade C or above including maths and English.
* Ability to undertake a range of administrative procedures.
* Experience of providing effective customer service via a variety of channels in the required Service Level Agreements.
* ICT skills, including all Microsoft packages and the ability to use computerized and manual record-keeping systems.
* Demonstrate understanding and empathy with the needs across diverse groups and individuals.
You will be expected to work across the North West, visiting our portfolio of properties when necessary. You will need access to a car and a valid driving license.
We offer a range of great benefits including:
* Flexibility on where you work with home working kit provided.
* 33 days holiday per year plus bank holidays, and a holiday buy scheme.
* Company pension scheme with up to 10% matched contributions.
* Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental, and much more.
* Enhanced sick pay with up to 3 months full pay and 3 months half pay.
* Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders, and numerous wellbeing initiatives.
* Life assurance subject to being a member of our company pension scheme.
* Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
* Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV is also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and has a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.
If you wish to discuss the role informally, please contact Jane Harrison, Sales Manager.
Interview dates are to be confirmed; however, interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We are passionate about inclusion and we would love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role but want to apply, go ahead. We will decide whether or not you are what we are looking for.
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